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Frequently Asked Questions
What is your impact in the community?
Each purchase sponsors a gift for a child witness or survivor of abuse. In the future, we plan for a portion of Soul Remodeling's proceeds to benefit the forthcoming Family Justice Center in our community- which provide comprehensive, victim-centered, trauma-informed services in one place for survivors of sexual assault.
Is there a certain part of your work that only centers Black women and girls?
Yes. My artwork features black women and girls of different complexions, highlights our natural beauty, and is soulfully crafted with gems as reminders we are God’s special treasure.
Can you help me select artwork for my space?
Absolutely! Accept my invitation to schedule your 12-minute virtual Live Art Show using this LINK.
Is all of the artwork I see on Soul Remodeling's™ website available to view in person?
To view our art in-person, please visit us on location at our scheduled pop-up events and art shows. You are welcome to request the piece(s) you are interested in to be shown at our event. The next best option is to schedule your 12-minute virtual Live Art Show using this LINK.
Do you accept commissions?
Yes! To order Custom Digital Art (for Print-On-Demand, Covers, etc.) or physical art, please fill out the inquiry form HERE.
How do I select which print type is best for me?
We offer a "Wall Preview" tool that makes it easy for you to choose between a variety of printing and framing options. Paper, canvas, and framing options that work best for you will depend on your size selection and personal preference.
How long will it take to ship my artwork?
You can expect 2-4 weeks for creation, shipping, and delivery- depending on artwork size, weight, and destination. Once your order is complete, you will be emailed the shipping details to track your order. Please note: We have no control over shipping and delivery delays.
Does my artwork arrive ready to hang on the wall?
Yes! All artwork will arrive wired or with the appropriate installation hardware, depending on the artist’s preference for how the work should be mounted.
Will the color of artwork look the same as it appears on my screen?
There are subtle variations between monitors, screen resolution, brightness and lighting which can affect the appearance of the artwork. While we pay careful attention to accurately represent color you may see a slight difference from screen to print.
I am a designer/stylist/realtor/business owner/ministry leader. Can we work together?
We love collaborations! To order Custom Digital Art (for Print-On-Demand, Covers, etc.) or physical art, please fill out the inquiry form HERE
What is your shipping Policy?
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
| Order type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Sample Packs | 3 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 10-14 business days. Tracking information will be emailed to you as soon as available.
Standard shipping is FREE within the Continental United States.
Shipping outside of the Continental U.S., expedited shipping, and special requests will be charged at full cost.
For shipping original artworks and limited editions outside the Continental U.S., please contact me to discuss the best and most cost-effective way to ship your art. All shipping and handling costs must be borne by the buyer. We use Fedex for international shipping but we're happy to ship with any carrier you're comfortable with. Soul Remodeling will not be responsible for import duties and taxes required for international shipping.
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
What is your Policy on Returns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please contact us here
WHO TO CONTACT?
You can reach out at any time by sending us a message here
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!
You can also follow us on our social media pages as we are constantly posting about new work!
